We pride ourselves on delivering high quality products to our customers. If you feel that a product does not meet your expectations and/or is defective, we will assess a return request sent to us via email within 28 days from purchase. Please send an email to jack@jackreedbarbershop.com with adequate information detailing your concern about the product.  Please ensure to include the following information: * Name * Address
 * Product/s and invoice number 
* Phone Number 
* Email * Your concerns with the product.  Please include if you are seeking a replacement, a refund or an exchange. A customer service officer will contact you to discuss your request. Please note: *  Returns are not permitted on sale or discounted items or promotional giveaways. *  Products are defective only if they are received damaged, or where a manufacturing defect can be demonstrated. *  We, in our sole discretion, will determine whether a product is defective. Your refund will be credited to the original method of payment. All customer inquiries regarding returns, refunds and exchanges should be sent via email to jack@jackreedbarbershop.com