OUR POLICY                                                                                                                                                   


We pride ourselves on delivering high quality products to our customers. If you feel that a product does not meet your expectations and/or is defective, we will assess a return request sent to us via email within 28 days from purchase.


Please send an email to with adequate information detailing your concern about the product.  Please ensure to include the following information:


* Name

* Address
* Product/s and invoice number 
* Phone Number
* Email

* Your concerns with the product.  Please include if you are seeking a replacement, a refund or an exchange.


A customer service officer will contact you to discuss your request.  


Please note:

*  Returns are not permitted on sale or discounted items or promotional giveaways.

*  Products are defective only if they are received damaged, or where a manufacturing defect can be demonstrated .

*  We, in our sole discretion, will determine whether a product is defective.




Your refund will be credited to the original method of payment

All customer inquiries regarding returns, refunds and exchanges should be sent via  email to


SHIPPING                                              REFUNDS


PRIVACY POLICY                                  TERMS & CONDITIONS








¬©MOATiV8 for Jack Reed Barber Shop Pty Ltd 

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