We pride ourselves on delivering high quality products to our customers. If you feel that a product does not meet your expectations and/or is defective, we will assess a return request sent to us via email within 28 days from purchase.
Please send an email to firstname.lastname@example.org with adequate information detailing your concern about the product. Please ensure to include the following information:
* Product/s and invoice number
* Phone Number
* Your concerns with the product. Please include if you are seeking a replacement, a refund or an exchange.
A customer service officer will contact you to discuss your request.
* Returns are not permitted on sale or discounted items or promotional giveaways.
* Products are defective only if they are received damaged, or where a manufacturing defect can be demonstrated .
* We, in our sole discretion, will determine whether a product is defective.
Your refund will be credited to the original method of payment
All customer inquiries regarding returns, refunds and exchanges should be sent via email to email@example.com